Welcome to EXG
EXG (Exquisite Gaming) is a consumer electronics and licensing business operating across multiple sales channels and markets. This guide covers how to get access to the tools and systems you'll use day-to-day.
If anything is missing or unclear, contact Lauren (Digital & Technology Director) or your line manager.
Step 1 — Microsoft Account
Everything at EXG runs through Microsoft 365. Your Microsoft account is the key to The Oasis (this platform) and most internal tools.
What you'll need:
- Your EXG Microsoft 365 email and password
- Access to Microsoft Authenticator on your mobile (required for MFA)
Who sets this up: IT / your line manager — request access before your start date.
Once your account is active you can sign in to:
- The Oasis at systems.exgpro.partners — hub directory, policies, docs
- Microsoft Teams — internal communications
- SharePoint — document storage (contracts, HR, finance exports)
- Outlook — email
Step 2 — System Access by Role
Not everyone needs every system. Use the table below to identify what you'll need.
| System | Staff | Manager | Board | Notes |
|---|---|---|---|---|
| The Oasis (this hub) | ✓ | ✓ | ✓ | Microsoft SSO |
| Partner Portal | ✓ | ✓ | ✓ | Microsoft SSO |
| Zoho Inventory | Operations only | ✓ | Read only | Request via Zoho admin |
| Xero | Finance only | ✓ | Read only | Request via Finance |
| Shopify Plus | E-commerce only | ✓ | — | Request via E-commerce lead |
| Amazon Seller/Vendor | E-commerce only | ✓ | — | Request via E-commerce lead |
| DASH (asset management) | ✓ | ✓ | ✓ | Link in Hub Directory |
| 1Password / Bitwarden | Authorised only | ✓ | — | Shared credentials vault |
| Netlify | Engineering only | — | — | Hub deployment platform |
Step 3 — The Oasis & Department Hubs
The Oasis is EXG's internal platform. All department hubs live inside it, accessible after signing in with your Microsoft account.
Active hubs:
| Hub | Used by | What it does |
|---|---|---|
| Compliance Hub | Compliance, Ops | EPR reporting, packaging review, AI compliance assistant |
| E-commerce Hub | E-commerce | Channel manager, OMS map, strategy roadmap, forecasts |
| Recon Hub | Finance, Ops | Financial reconciliation across Zoho and Xero |
| Marketing Hub | Marketing | Brand planning, launch roadmap, KPI framework |
| Linelist Hub | Commercial, Licensing | Product linelist, specs, distribution, marketing beats |
| EXG Systems (this hub) | All staff | Docs, policies, system map, brand guidelines |
Your access level determines what you can see:
- Staff — all hubs above, read-only on board dashboards
- Manager — all of above + board dashboards + full hub permissions
- Board — all of above
Step 4 — Credentials & Shared Secrets
EXG uses a shared secrets manager (1Password or Bitwarden) to store API keys, OAuth tokens, database credentials, and platform logins.
Rules:
- Never store credentials in Slack, email, or any document
- Never hardcode credentials in source code
- If you need access to a credential, request it from Lauren (Digital & Technology Director)
- If you rotate or update a credential, update it in the secrets manager immediately
Step 5 — Communication
| Tool | Used for |
|---|---|
| Microsoft Teams | Day-to-day communication, channels by department |
| Outlook | External email, formal internal communication |
| SharePoint | Document storage — contracts, HR records, exports |
| GitHub | Source code — all hubs and sites |
Step 6 — Key Things to Know
- Zoho Inventory is the master ERP — it is the single source of truth for stock, orders, and fulfilment. If Zoho data and another system conflict, Zoho wins.
- Xero is the financial system of record — all invoices, transactions, and reporting live here.
- Shopify Plus powers the D2C storefronts (exgpro.com and uk.exgpro.com). Peekos and The Vault are separate Netlify sites that share the parent domain.
- Canary 7 / Meteor Warehouse handles B2B 3PL and D2C fulfilment for UK and EU.
- TikTok Shop UK is live. US is in setup. Both route orders via Shopify.
First Week Checklist
- Microsoft account active, MFA set up
- Signed in to The Oasis and Partner Portal
- Read the Employee Handbook Introduction (Policies section)
- Read the Code of Conduct and Ethics Policy
- Confirmed system access matches your role (table above)
- Added to Microsoft Teams channels for your department
- Introduction meeting with line manager
Who to Ask
See Key Contacts for the full team and external contacts directory.
Next review due: March 2027