Back to Docs

Key Contacts

Last updated: March 2026

This document should be kept up to date. If a contact changes, update this file and redeploy.

Internal Team

NameRoleAreaContactSecondary Contact
Alan FenwickCEOLeadershipalan@exgpro.comAny senior manager
Julie FenwickCOOLeadershipjulie@exgpro.comAny senior manager
LaurenDigital & Technology DirectorEngineering, E-commerce, Marketing, Hubs — owns and builds the full EXG tech stacklauren@exgpro.comalice@exgpro.com or kian@exgpro.com
Ben ParkhouseGlobal Sales DirectorSalesben@exgpro.comhannah@exgpro.com
Emma LinnellHead of FinanceFinance / Xeroemma@exgpro.comvenus@exgpro.com
Clynton D'MelloSenior Operations ManagerSupply Chain / Fulfilmentclynton@exgpro.compratik@exgpro.com or nathan@exgpro.com
Amandine ReidProduct & Supply Chain DirectorProduct Developmentamandine@exgpro.comchristine@exgpro.com
Marc CraneCreative DirectorCreativemarc@exgpro.comadam@exgpro.com
Melanie KnightHR ManagerHRmelanie@exgpro.comjulie@exgpro.com

3PL & Fulfilment

PartnerRoleContactNotes
Canary 7 — Meteor WarehousePrimary 3PL — B2B & D2C (UK & EU)(Account manager email / phone)Integrated with Zoho. Main fulfilment and warehousing partner.
ExtensivHybrid marketplace fulfilment (expansion)(Account manager email)Integration in progress. Shopify API + Extensiv API.

IT Partners

PartnerRoleContactNotes
XenaceMicrosoft 365 managed IT partnersupport@xenace.comManages EXG's Microsoft 365 tenancy, Azure AD, email, and Teams.

Suppliers / Production

SupplierTypeContactNotes
TaishanFactory / ProductionVia Amandine Reid (amandine@exgpro.com)Production origin data flows via Zoho Flow parser
LogicalShipping / Freightclynton@exgpro.com—
Go MaxFactory / ProductionVia Amandine Reid (amandine@exgpro.com)—

Platform & Vendor Contacts

Zoho

Xero

Shopify Plus

  • Stores: exgpro.com (global) · uk.exgpro.com (UK)
  • Support: Shopify Plus merchant success team (email on file in 1Password)
  • Admin: shopify.com
  • Account: systems@exgpro.com — contact all marketing team for access queries

Amazon

TikTok Shop

  • UK: Live
  • US: In setup
  • Support: TikTok Shop seller portal
  • Account: systems@exgpro.com — contact all marketing team for access queries

Netlify

Vercel

Cloudflare

Microsoft 365

  • Used for: Email, Teams, SharePoint, Azure AD (SSO for The Oasis)
  • Admin centre: admin.microsoft.com
  • IT Partner: Xenace — Microsoft 365 managed services
  • Support contact: support@xenace.com
  • Account: Managed by Xenace on behalf of EXG

Emergency / Out-of-Hours

For all emergencies: escalate immediately to the relevant WhatsApp channel. Do not wait for email responses out of hours.

ScenarioAction
Zoho down / data lossEscalate to WhatsApp. Revert to manual order processing. Check Zoho status page. See Backup & DR Policy.
Xero downEscalate to WhatsApp. Suspend reconciliation. Invoicing to manual. See Backup & DR Policy.
Hub outage (Netlify)Escalate to WhatsApp. Log in to Netlify → Deploys → Publish last known-good deploy.
Hub outage (Vercel — Compliance Hub)Escalate to WhatsApp. Log in to Vercel → Deployments → Promote previous deployment.
Lost credentialsEscalate to WhatsApp. Contact Lauren (Digital & Technology Director). All credentials stored in shared secrets manager.
Billing / subscription lapseEscalate to WhatsApp. Contact Alan Fenwick (CEO) immediately. Zoho and Xero data becomes inaccessible on lapse.

Next review due: March 2027